Refund policy

As the purchaser of items from Glorist Flower Shop the purchaser agrees that:

  • As flowers are a perishable item, returns are only accepted under the following circumstances:
    • Orders may be canceled, reschedule or change at least 24 hours before the intended delivery time.
    • All issues on damaged items, withered flowers, or incomplete packages must be reported to us within 24 hours upon receipt of delivery.
    • For damaged items, withered flowers, or incomplete packages, we will try to resolve this problem by giving either a rebate, replacement of the damaged item, or withered bouquet or full refund depends on the severity of the situation.
    • Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.
    • For payment rebate and full refund, we will advise the client as soon as possible and will process it within 2 to 3 banking days. Transfer fees and other charges for cancellation of orders before delivery will be deducted from the client’s receivable amount.
  • As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.
  • If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns.
  • In case the recipient is not available we will turn it over to a known person in the area or neighborhood with the sender or recipient’s consent. A new location or rescheduling of delivery within the day might be subject to an additional fee and forfeit our insurance with the quality of flowers since it might be exposed to the heat of the day for a long time.
  • Products are subject to availability. If we are unable to supply the chosen item, we will try to coordinate with the client at least a day before to substitute a product of equivalent value, quality, and color. If the client decided to cancel the order, we will provide a full refund of the payment.
  • We offer free delivery within Metro Manila areas. Additional fees will be applicable in other areas outside Metro Manila like Bulacan, Rizal, Cavite, and Laguna rated based on the distance from our shop location.